Help
Help & FAQ
Everything clubs ask before they open a store — and what buyers ask after. If yours isn't here, call us.
Getting Started
What is TeamPrinted?
TeamPrinted helps sports clubs create custom-branded apparel stores. We handle design, production, and shipping - you just share a link with members. No spreadsheets, no chasing payments.
How do I create a store for my club?
It's quick and free:
- Register your club (2 minutes)
- Upload your logo
- We prepare your mockups
- Your store goes live within 24 hours
Is there a cost to set up a store?
No - it's completely free. No setup fees, no monthly fees. You only pay when products are ordered, and buyers cover that cost directly.
Logo & Design
What logo formats do you accept?
Vector (best): .AI, .EPS, .SVG, .PDF
Raster: .PNG, .JPG (300 DPI minimum)
If you only have a low-res image, our team can help recreate it.
I don't have a logo. Can you create one?
Yes! Basic logo design assistance is included free. For complex custom work, we'll provide a quote.
How long does logo setup take?
Usually within 24 hours. Complex logos may take up to 48 hours.
Products & Ordering
Is there a minimum order?
No minimum orders! Each item is printed on demand. Order 1 or 100 - perfect for new members joining mid-season.
Can buyers add their name and number?
Yes! Each buyer can personalize their items with player name and number. This can be enabled or disabled per product.
What payment methods are accepted?
Credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfer for bulk orders.
Pricing
How do club discounts work?
Registered clubs automatically see wholesale pricing - up to 40% off retail. No codes needed, discount applies at checkout.
Can clubs earn commission on sales?
Yes! Clubs can optionally add a small markup to products as fundraising. Contact us to enable this.
Shipping
How long does delivery take?
Production takes 5-7 business days, shipping 2-5 days within EU. Total: 7-12 business days. Rush orders available.
Where do you ship?
All EU countries. For shipping outside EU, contact us for a quote.
Can orders ship to one location (e.g., club house)?
Yes! We can set up group shipping to a single address. Contact us to enable this for your store.
Returns & Issues
What is your return policy?
Custom items can't be returned for change of mind. However, we replace or refund items with manufacturing defects, printing errors, or shipping damage. Report issues within 14 days.
How do I report a problem?
Contact us with your order number and photos of the issue. We respond within 24 hours and resolve most issues within 48 hours.